At Home Base Sales Shop, we understand that receiving your carefully selected home transformation products is the exciting culmination of your design journey. Our global delivery service is designed to bring our premium flooring, tiling, and home accessories directly to your door with reliability and care.
We deliver to most global destinations, excluding only certain remote areas and parts of Asia. Please check during checkout if we can deliver to your location.
Shipping Options
We offer two convenient shipping methods to suit your needs and budget:
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | £12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after dispatch | FREE on orders over £50 | EMS |
Please note: All delivery times are estimates and begin after the 1-2 day order processing period. Delivery may be slightly longer during peak seasons or due to unforeseen circumstances.
Order Processing
After you place your order, our team carefully prepares your items for shipment. This process typically takes 1-2 business days. During this time, we:
- Quality-check each item
- Securely package your products for international shipping
- Prepare all necessary shipping documentation
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your package’s journey to your home.
International Delivery
As a UK-based company with global reach, we have extensive experience shipping worldwide. Our partnership with premium carriers like DHL, FedEx, and EMS ensures that your items arrive safely and efficiently, no matter where you’re creating your dream space.
While we strive to make international delivery seamless, please be aware that:
- Customs duties or import taxes may apply depending on your country’s regulations
- These additional charges are the responsibility of the recipient
- Delivery times may vary due to customs processing
Receiving Your Order
When your order arrives, we recommend:
- Inspecting the package for any visible damage before accepting delivery
- Checking all items against your packing slip
- Inspecting products for any transit damage
If you have any concerns about your delivery or the condition of your items, please contact our customer service team at [email protected] within 48 hours of receipt.
Remember: You have 15 days from receipt of your items to initiate a return if you’re not completely satisfied. Please see our Returns Policy for full details.
Need Help?
Our UK-based customer service team is here to assist with any delivery questions or concerns. Contact us at [email protected], and we’ll be happy to help track your order or address any delivery issues.
Thank you for choosing Home Base Sales Shop to help transform your space. We’re honored to be part of your home story and look forward to delivering your beautiful new products safely to your door.