Privacy Policy

Last Updated: 15 May 2023

At Home Base Sales Shop (“we”, “us”, or “our”), operating at homefurnituregear.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases of our home furnishings, flooring products, and decorative accessories.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, mailing address, phone number, and payment information when you make a purchase or create an account.
• Transaction Information: Details about products you purchase, shipping information, and order history.
• Technical Information: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Records of correspondence when you contact our customer service team.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders for our flooring products, rugs, candles, and other home accessories
• To provide customer support and respond to your inquiries
• To improve our website, products, and customer experience
• To send you marketing communications about new products, special offers, and promotions (where you have consented to receive them)
• To prevent fraudulent transactions and ensure the security of our website
• To comply with legal obligations and enforce our terms and conditions

3. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: To securely process your payments through credit/debit cards or PayPal
• Shipping Providers: To deliver your orders of flooring samples, tiles, or larger home furnishings
• Service Providers: Companies that help us operate our website, market our products, and analyze customer data
• Legal Authorities: When required by law or to protect our rights, property, or safety

We do not sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries outside your country of residence, including the UK where we are based. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your payment information is encrypted using Secure Socket Layer (SSL) technology, and we comply with PCI-DSS requirements for handling credit card information.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Data portability (receiving your data in a structured, machine-readable format)
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies help us remember your preferences, keep items in your shopping cart, and understand how customers interact with our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website, including the shopping cart and checkout process.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us