FAQ

What types of products do you offer?

We specialise in premium home transformation products, including an extensive range of flooring options (laminate, luxury vinyl, carpet tiles), wall and floor tiles (including mosaic and outdoor garden tiles), and beautiful home accessories such as candles and candle holders, cushions, doormats, ornaments, vases, photo frames, and rugs.

How can I ensure the product will match my expectations?

We understand that seeing a product in person is important. That’s why we offer Flooring Samples so you can feel the quality and see the colours in your own space before committing to a larger order. We also provide detailed product descriptions and high-resolution images on our website to help you make an informed decision.

How do I place an order?

Simply browse our website, add your chosen items to your cart, and proceed to checkout. You will be guided through the process of entering your delivery details and choosing your preferred payment method.

Do I need to create an account to shop?

While you can check out as a guest, creating an account allows you to track your orders, save your delivery details for faster future purchases, and view your order history.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and JCB. We also offer payment through PayPal for a secure and convenient checkout experience.

Are there any hidden costs?

The price you see on the product page is what you pay for the item. Shipping costs are added at checkout. Please be aware that for international orders, customs duties or import taxes may be applied by your country’s authorities upon arrival. These fees are not included in your order total and are the responsibility of the recipient.

Where do you deliver?

We are proud to offer global delivery to most destinations worldwide. Unfortunately, we are currently unable to deliver to certain remote areas and parts of Asia. You can check if we deliver to your location by entering your address at checkout.

What are my delivery options?

We offer two convenient shipping methods:
– Standard Shipping (£12.95): Shipped with DHL or FedEx. Delivery within 10-15 business days after dispatch.
– Free Shipping: Available on orders over £50. Shipped with EMS. Delivery within 15-25 business days after dispatch.
Please note that all orders undergo a 1-2 business day processing period before dispatch.

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive a confirmation email containing your tracking number and a link to follow your package’s journey to your door.

What is your returns policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you have 15 days from the date of receipt to initiate a return. Items must be unused and in their original packaging. Please contact us at [email protected] to start the process.

What should I do if my items arrive damaged?

We take great care in packaging your items securely. However, if you receive a damaged product, please contact our customer service team at [email protected] within 48 hours of delivery. Please include photos of the damaged item and its packaging to help us resolve the issue quickly and efficiently.

How can I get in touch with you?

Our friendly, UK-based customer service team is here to help. For any questions not covered in this FAQ, or for assistance with an existing order, please email us at [email protected]. We aim to respond to all enquiries promptly.